Refund Policy

Last updated: August 2026

1. Overview

At Punter Insight, operated by DEADLY DIGITAL STUDIOS, we want you to be satisfied with your subscription. This policy outlines when and how you can request a refund for payments made to us.

2. 14-Day Cooling-Off Period

In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel your subscription within 14 days of your first payment for a full refund, no questions asked.

To exercise this right, contact us at [email protected] within 14 days of your initial subscription payment.

3. Refund Eligibility

After the 14-day cooling-off period, refunds may be considered in the following circumstances:

  • Technical issues: If you were unable to access the service for a significant portion of your billing period due to a fault on our end, you may be eligible for a full or partial refund.
  • Duplicate payments: If you were charged more than once for the same billing period, we will refund the duplicate payment in full.
  • Billing errors: If you were charged an incorrect amount or charged after cancelling, we will issue a full refund for the erroneous charge.

4. Non-Refundable Circumstances

Refunds will generally not be issued in the following cases:

  • You have used the service extensively during the billing period
  • You are dissatisfied with prediction outcomes (predictions are statistical in nature and no specific results are guaranteed — see our Disclaimer)
  • You forgot to cancel before your subscription renewed (however, if you contact us within 48 hours of an unwanted renewal, we will consider a refund on a case-by-case basis)
  • Your account was suspended or terminated for violating our Terms of Service

5. How to Request a Refund

To request a refund, please email us at [email protected] with:

  • Your registered email address
  • The date and amount of the payment
  • The reason for your refund request

We aim to respond to all refund requests within 3 business days.

6. How Refunds Are Processed

  • PayPal payments: Refunds are issued back to the account the payment came from. Please allow up to 5 business days for the refund to appear.

7. Free Trials

No payment is taken during the free trial period, so no refund is applicable. Your trial will expire automatically after 7 days if you do not subscribe.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated to subscribers via email.

9. Contact Us

If you have any questions about this Refund Policy, please contact us:

DEADLY DIGITAL STUDIOS
Garvagh, United Kingdom
Email: [email protected]